Connect Over Conflict
When working in teams, conflict will arise. Learn how to use incidents as catalysts for growth and help your team respond to conflict in a constructive and restorative way.
Entire teams including managers and HR representatives
Time & Location
1 full day (8 h)
A conflict guide for which participants create shared language around conflict and establish incident principles and constraints.
We create a safe space and set up a conflict lab. We use case studies and role play exercises to test new ways of responding to incidents.
Role play activities
Digital conflict wall
9am - 12pm
Breakfast & Intro
Participants arrive to a team breakfast. We introduce Thinc: Who are we and why are we here?
Icebreaker & Context
The workshop starts with an icebreaker activity to make everyone comfortable speaking into the space. We go over the daily agenda, goals, and expectations.
Discussion & Silent Circuit
Participants contribute to a guided discussion about teamwork and team challenges followed by a silent brainstorm activity centered on issues relevant to the team’s goals and needs.
12pm - 2pm
Through role play, participants learn about conflict and ways of responding to incidents, as an individual and as a team. We identify roles and discuss the importance of the bystander.
We break for a healthy lunch. Participants get time to process (their thoughts or their emails).
Learning by Making
Participants warm up to prototyping by going through a mini design sprint. In less than an hour, they go through phases of ideation, prototyping, testing, and iteration.
2pm - 5pm
Prototyping & Testing
Based on ideas generated during the Silent Circuit brainstorm, participants spend the afternoon developing and testing solutions.
Sharing & Reflection
Participants share solutions and discuss how they could be carried into real life.
End of Day
Participants leave with a bounty of ideas for how to create a more considerate team culture, a set of prototyped solutions, and a process to tackle arising challenges moving forward.